Security Operations Center

Cyber threats are everywhere, it is just matter of time before being targeted by a cyber-attack. Our Cyber Security & Intelligence Operations Center proposes advanced detection capabilities to anticipate, detect and react as fast as possible.

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Cisco Webex Teams

Make teamwork your best work!
Whether on the go, at a desk, or together in a meeting room, Webex Teams helps speed up projects, build better relationships, and solve business challenges. 

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Cisco Webex Meeting

From meetings, to brainstorming or file sharing with the whole team, Webex accompanies your collaborators in all stages. Collaboration and exchanges are thus ensured wherever you are.

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Let's IP together

By the end of 2024, the legacy telephone network will disappear and voice communications will only be carried across digital IP networks (a connection protocol that manages data transmission over the Internet) throughout the country.

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Audio & Web conferencing

When it is complicated to get all the participants to attend a meeting, audio, video and web conferences provide an indispensable alternative. Create a conference easily with tools integrated in your office automation application, even with a large number of participants. Participants can moreover attend the virtual meeting using their own video system, mobile device or web interface.

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Internet access

The Telindus Dedicated Internet service meets the most stringent internet connection criteria. Its multiple fibre-optic bandwidths enable you to surf, download documents, access the services of partners or publish information at the speed of light.

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Explore

Telindus Explore is a single, multi-service connection that adapts to your communication needs. An Explore line connects your company simultaneously to the Internet, the telephone network and the Telindus cloud services while guaranteeing priority for critical data flows.

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Telindus à la Carte (TALC)

TALC is a solution tailored to individual needs. Its static mode offers a wide range of volumes while Flex mode suits better consumptions that vary from month to month.

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MyTelindus

Mobile telecom application where your consumption remains under control!

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Legal

DATA PROTECTION AGREEMENT
GENERAL TERMS AND CONDITIONS
ICT services and products

Proximus Luxembourg S.A. markets ICT services and products for professional customers under the Telindus brand.

Download our General Terms and Conditions

Telecommunications services and products

Proximus Luxembourg S.A. markets telecommunications services and products for professional customers under the Telindus brand.

New Conditions 

Apsal & Gesall software

Download our terms and conditions of services on APSAL & GESALL software

Download our terms and conditions of licences on APSAL & GESALL software

TELECOM'S PRODUCTS AND SERVICES
Net neutrality
Mobile plans

TOP

Albania, Australia, Bosnia and Herzegovina, Brazil, Canada, Cape Verde, China, Dominican Republic, Dominica (Island of), Egypt, French Polynesia, Hong Kong, India, Indonesia, Israel , Japan, Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Turkey, Ukraine.

ROW1

Afghanistan, Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bonaire, St Eustatius and Sabah, Botswana, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic Chad, Chile, Colombia, Comoros, Congo Brazzaville, Congo (Democratic Republic of the), Costa Rica, Côte d'Ivoire, Cuba, Curacao, Dominica (Island of), Ecuador, El Salvador, Equatorial Guinea, Fiji, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Iran Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Korea (the Republic of), Kuwait, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Moldova, Mongolia, Mozambique, Namibia, Nauru, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands (the),Somalia, Suriname, Swaziland, Syrian Arab Republic, Taiwan (Province of China), Tajikistan, Tanzania, United Republic of Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Viet Nam, Virgin Islands (British), Yemen, Zambia, Zimbabwe.

EU

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey (Bailiwick of) Hungary, Iceland, Ireland, Italy, Jersey Iceland, Latvia, Liechtenstein, Lithuania, Malta, Man(Isle of), Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthelemy, Saint Martin (French part), San Marino, Slovakia, Slovenia, Spain, St Pierre et Miquelon, Sweden, Switzerland, United Kingdom, United States of America.

ROW2 (zone d’exclusion, nos abonnements n’incluent pas ces destinations)

Angola , Armenia, Bahamas, Bhutan, Brunei, Djibouti, Ethiopia, Falkland islands, Honduras, Kyrgyzstan , Laos, Lebanon, Macau, Maldives, Myanmar, Nepal, New Caledonia, Papua New Guinea, Sao Tome & Principe, Sudan, Timor Leste, Togo, Tunisia, Venezuela.

COMPLAINT HANDLING POLICY
What counts as a complaint?

Every dissatisfaction regarding your company with any part of our services.

How do you complain?

Please talk to a member of our staff, preferably in the department you are complaining about, or through your usual technical/commercial contact which will try to solve any problem immediately. 

Alternatively, you can complain in one of the ways listed below: 
•    By email:  complaints@telindus.lu or calldesk@telindus.lu 
•    By writing to: The Direction - Proximus Luxembourg S.A. 18, rue du Puits Romain Z.A. Bourmicht 8070 BERTRANGE 

When complaining, please provide us with: 
•    your full name, 
•    address and phone number; 
•    what has gone wrong with our services and as much information as you can communicate about your complaint: what kind of complaint is it? (administrative, financial, commercial, technical…); 
•    a complete problem description and if applicable, all details and references concerning our invoice and/or technical intervention report.
 

What happens after you’ve made a complaint?

We will try to solve your problem as quickly as possible. 

Step 1 : Our Customer experience will receive your complaint. He will then designate an “Owner” who will be in charge of the - resolution process and a “Sponsor”  representing the management who will be accountable of the resolution of your complaint.

Step 2 : Telindus will gather and investigate all relevant evidence and information in relation with your complaint. We will provide an answer without undue delay and in any case, within a period which may not exceed one month between the date of receipt of your complaint. If an answer cannot be provided within this period, Telindus will inform you of the causes of the delay and will indicate the date on which its examination is likely to be achieved. 

Step 3 : If you did not obtain an answer or a satisfactory answer at the level you submitted your complaint to in the first instance, Telindus’ complaint handling procedure gives you the possibility to escalate the complaint up to the company’s management level (upon written request). 


 

Regulations covering our complaints handling procedure

Our complaints handling procedure is governed and defined in full compliance with the provisions of the PFS regulation. It reflects the concern for objectivity and search for facts and enables the identification and mitigation of any possible conflict of interests.

MAIL DISCLAIMER

This email and any files transmitted may contain confidential information, protected by professional secrecy (article 41 of the law of 5 April 1993 on the Financial Sector). The information is intended for the sole use of the recipient addressed in this email. Any disclosure to, reproduction by or distribution towards an individual other than the recipient is no allowed. If you have received this email in error, please notify the sender. Delete or destroy the information as soon as possible. Please note that Proximus Luxembourg cannot assured the integrity of this message and consequently cannot be held responsible for any modification or falsification thereof. Any views or opinions presented herein are solely those of the author and do not necessarily represent those of the company. Thank you for your cooperation.

Proximus Luxembourg S.A., with registered office located in 18, Rue du Puits Romain, Z.A. Bourmicht, L-8070 Bertrange, Luxembourg, registered at the RCS of Luxembourg under n° B 19 669.

COOKIES POLICY

Download our cookies policy

PRIVACY POLICY

Download our privacy policy

Personnal data collected on forms is recorded in a computerized file by Proximus Luxembourg S.A. in Grand Duchy of Luxembourg. Your data is retained for a period of 3 years, after which it is deleted.

You have the right to access, rectify, erase, restrict and object to the processing of your data. To exercise these rights or if you have any questions about the processing of your data by Proximus Luxembourg S.A., you can contact us by email at the following email address: dpo@proximus.lu or by post at : Proximus Luxembourg S.A., 18, rue du Puits Romain, L8070 Bertrange, Luxembourg.

You also have the possibility to lodge a complaint to the National Commission for Data Protection: www.cnpd.lu